Learn about customer experience trends impacting the utility industry.

Webinar: DC Water - Changing the way CIS implementations are executed - Better, Faster, Cheaper

In a recent webinar hosted by Cloud for Utilities, we sat down with DC Water executives to tell the story of how we upgraded their aging customer experience platform in record time and will provide $22 million in savings over its 7-year operating cycle.

Case Study: DC Water CIS Implementation

Learn about how DC Water's unprecedented 12-month Cloud CIS implementation to save $12 Million

Webinar: Why DC Water is Implementing the Cloud

Tom Kuczynski, DC Water’s Chief Information Officer and Rick Cutter, AAC Managing Partner discuss DC Water’s decision to select a cloud solution for their new CIS, and share what a utility should consider in the evaluation of cloud solutions.

Research: CIS and the Cloud - Agility in the New Utility Era

Read the results of this Zpryme survey of 200 utilities regarding CIS readiness for changing customer and technology demands.

Webinar: The Top 3 Cloud Myths: Debunked

This webinar addresses the top 3 concerns utilities have about cloud technology. Union Gas, who has been running in the cloud for over a decade, shares why the cloud works for them.

eBook: Why Migrating to the Cloud Makes Sense for Utilities

Learn 3 important reasons why the cloud presents a better way for utilities to improve customer experience.

Research: Priorities and Challenges in Customer Experience-Impact on the CIS

Key findings in a survey of electric, gas and water utilities of all sizes.

Brochure: Web & Mobile Self-Service

Upgrade customers to happier with anytime, anywhere self-service.

eBook: Future-Proofing Your CIS

Learn how to choose a CIS for the next 15 to 20 years.

Webinar: Why CIS Satisfaction is Waning & What Utilities Are Doing About It

Our speakers share recent research on the top challenges and priorities in customer experience, plus stories that demonstrate how some utilities are addressing them.

Guide: Top 5 Reasons to Move to the Cloud

Learn the top advantages for utilities - from agility to TCO (total cost of ownership).

Brochure: Speech Analytics

Learn more about Speech Analytics for Utilities.

Brochure: Customer Enrollment

Learn more about Predictive Analytics for Customer Enrollment.

Brochure: Debt Collection

Learn more about Predictive Analytics for Debt Collection.

Brochure: VertexOne Overview

Ready to upgrade your customers to happier?