Get up-close and personal with the future of utility customer experience.

Spend some quality time with industry thought leaders through our webcasts and upcoming events.

Why DC Water is Implementing the Cloud (Replay)


Tom Kuczynski, DC Water’s Chief Information Officer and Rick Cutter, AAC Managing Partner discuss DC Water’s decision to select a cloud solution for their new CIS, and share what a utility should consider in the evaluation of cloud solutions.

The Top 3 Cloud Myths: Debunked (Replay)


This webinar addresses the top 3 concerns utilities have about cloud technology. Union Gas, who has been running in the cloud for over a decade, shares why the cloud works for them.

Driving Value for Utilities using Speech Analytics (Replay)


Ready to turn your call center recordings into insights that yield real business benefits? Speech analytics can help your utility increase first-call resolution, lower cost to serve, and increase customer satisfaction.

Why CIS Satisfaction is Waning & What Utilities Are Doing About It (Replay)


Our speakers share recent research on the top challenges and priorities in customer experience, plus stories that demonstrate how some utilities are addressing them.
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