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Looking for the latest thinking on utility service and customer experience? Want to be part of an event where you can experience the power of VertexOne firsthand? You’ll find everything you need to know right here.
|Featured Blog Posts|
Respond to Changing Demands Faster with Scalable Cloud TechnologyIn order to deliver great customer experience in a fast-changing world, utilities need to be able to adapt to new business needs like never before. The good news: cloud technology offers businesses both agility and an easier way to stay up to date.
Cloud’s Operational Benefits Simplify your Business FunctionsThe introduction of cloud computing can transform the operational side of business. With hectic day-to-day company tasks, dedicating time for on-premise updates and maintenance is a hassle.
Support Your Customer Experience Strategy With Greater InsightThe impact of predictive analytics is consistently high customer satisfaction and loyalty, despite the highly competitive marketplace. Utility customers are also Netflix and Amazon customers and, as a result, they have come to expect increasing levels of exceptional customer service tailored to their unique needs.
Webinar: DC Water - Changing the way CIS implementations are executed - Better, Faster, CheaperIn a recent webinar hosted by Cloud for Utilities, we sat down with DC Water executives to tell the story of how we upgraded their aging customer experience platform in record time and will provide $22 million in savings over its 7-year operating cycle.
Case Study: DC Water CIS ImplementationLearn about how DC Water's unprecedented 12-month Cloud CIS implementation to save $12 Million
Webinar: Why DC Water is Implementing the CloudTom Kuczynski, DC Water’s Chief Information Officer and Rick Cutter, AAC Managing Partner discuss DC Water’s decision to select a cloud solution for their new CIS, and share what a utility should consider in the evaluation of cloud solutions.