Vertex partners with leading firms in the industry to deliver exceptional results.
SAP for Utilities solutions have led the industry for 40 years. Their robust SAP Customer Relationship Management & Billing for Utilities solution has been the leading Customer Information System (CIS) for more than 10 years. VertexOne's cloud-based CIS is built on this solution and runs on SAP HANA® which features an advanced in-memory platform, and offers a modern usability experience across all devices modeled on modern design principles with the SAP Fiori® user experience. VertexOne running on SAP HANA enables utilities of all sizes to take advantage of real-time data and analytics to achieve greater efficiencies and an improved user and customer experience.
Vertex delivers state-of-the-art voice infrastructure services through our partnership with Avaya, a leading innovator and provider of real-time business collaboration and communications solutions. Avaya technologies enable utilities to improve their efficiency and quickly solve critical challenges.
Through our partnership with IBM, Vertex provides hardware and software related to the IBM Operating System, as well as data center hosting and disaster recovery services in Canada. IBM offers a wide range of technology and consulting services, a broad portfolio of solutions for collaboration and systems management, and the world’s most advanced servers and supercomputers.
Vertex partners with Kubra to offer utilities a superior end-to-end billing and payment solution. It enables utilities to eliminate multiple vendors, processes and systems. Multiple payment channels and methods help improve cash flow, reduce bad debt and increase customer satisfaction.
Vertex partners with Nexidia to provide customer interaction analytics solutions that let utilities capture, interpret and profit from the full range of communications they have with customers. Nexidia provides software and expertise to synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation.
Vertex provides world-class voice infrastructure services through our partnership with NICE Systems. The world leader in solutions that capture and analyze interactions and transactions, NICE marries real-time interaction management, advanced analytics and employee engagement tools to bring utilities closer to their customers.