We help utilities hit the “on” switch to improved customer experience.

It’s no secret: Happier customers help make for happier utilities.

Vertex takes customer satisfaction seriously, for both our customers and yours. We know how important it is for you to deliver an excellent customer experience. Here are a few of the utilities that have worked with Vertex to improve customer experience, achieving greater effectiveness, efficiency and overall happiness.

Meet a few of our customers
Achieving High Customer Satisfaction - Truckee Meadows Water Authority's Andy Gebhardt.
EPCOR Water's Jane French: How the Cloud makes Customers Happier.
Bobbi Schroeppel on why NorthWestern Energy's Customer-Facing Tech is Always Current.
What can your utility do with VertexOne? Just ask our customers.
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This Florida utility runs the most sophisticated CIS software available, and Vertex manages it 24/7.
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"To accomplish our goal, we needed a business partner that understood our core business and had a project methodology that allows for a rapid implementation while still minimizing risks and keeping costs in check. That's a tall order for any CIS implementation." -Charles W. Kiely, DC Water Assistant General Manager
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Integrys enjoyed a smooth and timely go-live for a full customer service, billing and field dispatch solution.
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PSE got a 70% increase in customer enrollment by applying predictive analytics to their energy efficiency program offers.
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