VertexOne BPO delivers the savings you need without sacrificing customer experience.
As your utility looks for new ways to be more efficient with your budgets and operations, outsourcing can be a smart strategy. The challenge is, how can you make sure an outsourced solution doesn’t result in poorer customer service?
For many utilities today, the answer is moving their BPO to VertexOne. By leveraging our proven expertise, they’re able to make their day-to-day customer service operations more engaging and effective.
With over 20 years of experience focused solely on the utilities industry, we help more than 50 electric, water and gas utilities efficiently improve their customer relations. As the market leader in customer experience in North America, we have over 425 people serving over 2.9 million utility customers from our centers of excellence. What's more, Vertex call center employees’ years of experience is well above the industry average, which enables our team to represent your utility in the best possible way.
At VertexOne, we understand the common issues utilities face, and build best practices for creating happier customer into our software and methodologies.
Our services include:
- Contact Centers
- Customer Service
- Bill Presentment, Payment and Remittance
- Web and Mobile Self-Service Optimization
- Customer Satisfaction and Quality Management
With VertexOne, you’ll find a more efficient way to manage your operations, backed by the expertise you can count on to ensure you sleep well at night.