Why CIS Satisfaction is Waning & What Utilities Are Doing About It
Thursday, June 23, 2016
Recent research conducted by RIM Solutions, the research and innovation division of TMG Consulting, reveals that only 20% of utilities surveyed are completely satisfied with their CIS. Changing challenges and priorities in customer experience are having a serious impact on the CIS—many of which simply can’t accommodate the new imperatives.
Watch the webinar to learn what this research says about the top priorities and challenges in customer experience today, and how they impact the utility CIS. You'll hear which factors have the greatest effect on CIS satisfaction—across every type of utility—and learn about options some utilities have pursued to successfully address the most common challenges.