Get up-close and personal with the future of utility customer experience.

Driving Value for Utilities using Speech Analytics

Tuesday, August 02, 2016

Want to know what valuable insight might be hiding in your call recordings? Find out by watching this webinar.

Our experts will share how speech analytics "as-a-service" capabilities can help your utility increase first-call resolution, lower cost-to-serve, and increase overall customer satisfaction.

  • Learn the top use cases that drive value for utilities
  • See how listening to the 'Voice of the Customer' through speech analytics can jump start your customer experience transformation
  • Understand what value can come from listening to your agents, not just your customers


Speakers:

Chirag Shah
Director, Analytics & Consulting Services, Vertex

Jacob Stackhouse
Senior Consultant, Analytics, Vertex

John Russo
Senior Director, Solution Consulting, Nexidia


Watch On Demand Now

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