Spend some quality time with industry thought leaders through our webcasts and upcoming events.
Why DC Water is Implementing the Cloud (Replay)
Tom Kuczynski, DC Water’s Chief Information Officer and Rick Cutter, AAC Managing Partner discuss DC Water’s decision to select a cloud solution for their new CIS, and share what a utility should consider in the evaluation of cloud solutions.
Driving Value for Utilities using Speech Analytics (Replay)
Ready to turn your call center recordings into insights that yield real business benefits? Speech analytics can help your utility increase first-call resolution, lower cost to serve, and increase customer satisfaction.