Get up-close and personal with the future of utility customer experience.

Spend some quality time with industry thought leaders through our webcasts and upcoming events.

Why DC Water is Implementing the Cloud (Replay)

02.21.2017

Tom Kuczynski, DC Water’s Chief Information Officer and Rick Cutter, AAC Managing Partner discuss DC Water’s decision to select a cloud solution for their new CIS, and share what a utility should consider in the evaluation of cloud solutions.

CS Week 2017

05.23.2017

Visit VertexOne at Booth #715 at CS Week, the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. We are proud to be a Gold Sponsor.

The Top 3 Cloud Myths: Debunked (Replay)

02.08.2017

This webinar addresses the top 3 concerns utilities have about cloud technology. Union Gas, who has been running in the cloud for over a decade, shares why the cloud works for them.

Driving Value for Utilities using Speech Analytics (Replay)

08.02.2016

Ready to turn your call center recordings into insights that yield real business benefits? Speech analytics can help your utility increase first-call resolution, lower cost to serve, and increase customer satisfaction.

Why CIS Satisfaction is Waning & What Utilities Are Doing About It (Replay)

06.23.2016

Our speakers share recent research on the top challenges and priorities in customer experience, plus stories that demonstrate how some utilities are addressing them.
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